Refund policy

Returns can be made within 14 days of delivery; however, gift cards and customized orders are final sale. Please see the following returns & cancellations policies for detailed information on making a return:

⊹ All returns must be in their original condition + packaging and shipped back within 14 days of the delivery date, with a return request submitted to returns@luckycalico.com

⊹ Items damaged in the mail can not be returned; however, I ship everything with insurance so see the claims page for information on making a claim if your order is damaged in transit

⊹ The buyer pays return shipping

⊹ There are no restocking fees for store credits; a 6% fee applies to cash refunds

⊹ Refunds and store credits apply to the cost of the returned items + any applicable sales tax; shipping charges are nonrefundable

⊹ Refunds can only be issued to the card used to make the original purchase

⊹ Returns will be processed within at least 3-5 business days from the time they are received

⊹ The buyer will be notified if there are any delays or problems with processing

⊹ Refunds/store credits can not be issued for returns that are shipped back after the 14-day return window has passed, or for items that are damaged/altered, partially missing, or unreceived

⊹ All return shipments should be packed with sufficient cushioning and include tracking and insurance to protect from loss/damage

Please be sure to take the following steps when making a return:

⊹ Email me a return request at returns@luckycalico.com. Let me know what you are returning and whether you prefer a refund or a store credit

⊹ Ensure all items are in their original condition and the jewelry boxes they came in, and packed with sufficient cushioning for safe transit. 

⊹ Be sure that the sender address on the package matches the contact information I have on file for you. If you are in the US, I can send you a shipping label

⊹ Please include a packing slip in the return - you can use the invoice that came with the order or you can make one - and ship your return back within 14 days of the delivery date

⊹ Tracking and insurance is strongly recommended on return shipments to protect from loss or damage in the mail. I cannot issue refunds for items lost or damaged in transit.

Cancellations:

⊹ Cancellations can be made by emailing a request to orders@luckycalico.com before shipment occurs

⊹ Gift cards cannot be cancelled

⊹ Customized orders can only be cancelled before work on them has begun

⊹ All cancellations made after payment has been captured incur a 6% processing fee